Unique Skill ID: ES96EA50918BAFBA3EE8
Customer Journey Mapping
Customer Journey Mapping is the process of analyzing and visualizing the customer journey or experience from the initial contact with a company to the point where they become a loyal customer. It requires specialized skills to identify customer touchpoints, pain points, and areas for improvement. A customer journey map helps companies to understand their customers better, create a better customer experience, and build long-term relationships with them.
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